Automating renewals with RPA
Delivering extreme efficiencies
Our client, a regional P/C carrier utilizing a legacy policy administration system, was experiencing unbearable inefficiencies and degraded customer experience both overall and especially during the annual renewal period. In an effort to turn things around, the CIO adopted Duck Creek but immediately was met with additional challenges:
01. Churn and costs of legacy systems
02. Stalled Duck Creek migration
03. Resolution needed before renewal
What we did
We conducted a thorough review of the existing, legacy environment including outdated Duck Creek. After developing and demonstrating how it will work, we developed a greenfield Duck Creek 7.x environment and using proprietary tools, built on robotic process automation, we migrated all legacy data, configurations, and APIs to launch 3x faster with 40% lower TCO
250%
Faster turnaround
>99%
Error reductions
30%
Costs savings
The results
The new strategy for policy conversion in Duck Creek led to improved results like managing policy volume effectively during the 90-day renewal cycle, smoothly transitioning to the new system despite complex business requirements, and guaranteeing data accuracy through automated validation. This custom RPA solution not only tackled challenges but also demonstrated adaptability to Duck Creek's system, proving to be successful and smart.
